Privacy policy

Effective Date: September 16, 2025

At Lunvo.top, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when using our website. By accessing or purchasing from our store, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information when you visit or make a purchase:

Personal Information: Name, billing address, shipping address, email address, phone number, and payment details.
Order Information: Details of products purchased, order history, and shipping preferences.
Device Information: IP address, browser type, operating system, and browsing behavior on our site.
Cookies and Tracking Data: Data collected through cookies, pixels, and analytics tools to improve user experience.

2. How We Use Your Information

We use collected information for the following purposes:

To process and fulfill orders.
To communicate about order status, returns, or inquiries.
To personalize your shopping experience.
To improve website functionality and security.
To comply with legal obligations.
To send promotional communications (only if you opt-in).

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share information with:

Service Providers: Shipping companies, payment processors, fraud prevention tools, and IT support.
Legal Authorities: When required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security practices, including encryption, firewalls, and secure server hosting, to protect your information. However, no online transmission is 100% secure. We encourage you to use strong passwords and safeguard your account.

5. Data Retention

Order and transaction data is retained for 7 years for tax and compliance purposes.
Personal account data is retained until you request deletion or deactivate your account.
We may retain non-identifiable aggregate data for analytical purposes indefinitely.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

Right to access your personal information.
Right to request correction of inaccurate data.
Right to request deletion of your data (subject to legal obligations).
Right to opt out of marketing communications.
Right to restrict or object to processing.
Right to data portability.

To exercise your rights, email us at service@lunvo.top.

7. Cookies and Tracking Technologies

We use cookies to remember your preferences, analyze traffic, and improve functionality.
You can manage or disable cookies in your browser settings, though some site features may not work properly without them.
Third-party services such as Google Analytics may collect information to help us understand customer behavior.

8. Children’s Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect information from children. If you believe your child has provided personal information, contact us immediately.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their policies before providing personal data.

10. International Customers

If you access our website outside the United States, note that your information may be transferred, stored, and processed in the U.S. where privacy laws may differ from your country.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted with a new effective date. We encourage you to review this page regularly.

12. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact us:
Email: service@lunvo.top
Response Time: Within 2 business days

If you would like to learn more about us, please click here to visit our About Us page.