Shipping policy

Effective Date: September 16, 2025

At Lunvo.top, we are committed to delivering high-quality pet products to our customers in a reliable and timely manner. This Shipping Policy explains how we handle order processing, shipping methods, delivery times, and customer responsibilities. By purchasing from Lunvo.top, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the following business day.
In rare cases of high demand or inventory delays, processing times may be extended. Customers will be notified by email if significant delays occur.

2. Shipping Methods

We partner with trusted carriers, including USPS, UPS, and FedEx, to ensure safe delivery. Available options include:

Standard Shipping (3–7 business days)
Expedited Shipping (2–3 business days)
Overnight Shipping (1 business day)

The availability of shipping methods may vary depending on your location.

3. Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and chosen shipping method.
Orders above a certain purchase threshold (as advertised on our site) may qualify for free standard shipping.
Shipping fees are non-refundable unless the error is on our part.

4. Domestic Shipping

We currently ship within the United States.
Delivery times may vary depending on distance, carrier efficiency, and external conditions such as weather or holidays.

5. International Shipping

At this time, we do not offer international shipping.
We may expand to select international markets in the future and will update this policy accordingly.

6. Tracking Orders

Once your order ships, you will receive an email with tracking information.
Customers can monitor delivery status through the carrier’s website.
Tracking updates may take up to 24 hours to appear after shipment.

7. Delivery Timeframes

Standard shipping: 3–7 business days.
Expedited shipping: 2–3 business days.
Overnight shipping: 1 business day (available in select regions).
Delays due to weather, customs, or unforeseen events are outside our control.

8. Delivery Issues

If your order is marked as “delivered” but you have not received it, please check with neighbors, your household, or your local post office.
If still unresolved, contact service@lunvo.top within 7 days of the delivery date.
We are not responsible for stolen packages once confirmed delivered by the carrier.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.
Orders shipped to incorrect addresses due to customer error are not eligible for replacement or refund.
Please double-check your shipping details before finalizing your order.

10. Damaged or Lost Packages

If your package arrives damaged, contact us at service@lunvo.top with photos of the product and packaging within 7 days.
If your package is lost in transit, we will coordinate with the carrier to resolve the issue. If confirmed lost, we will provide a replacement or refund.

11. Multiple Shipments

For large orders, items may be shipped in multiple packages.
Customers will receive tracking information for each shipment.

12. Pre-Orders and Backorders

If you purchase an item on pre-order or backorder, the estimated shipping time will be provided at checkout.
Orders containing both in-stock and pre-order items may be shipped separately.

13. Holidays and Peak Seasons

Shipping may be delayed during peak shopping seasons, such as holidays.
We recommend ordering early to ensure timely delivery.

14. Policy Updates

We may update this Shipping Policy at any time to reflect operational changes or new carrier agreements. Updates will be posted here with a revised effective date.

15. Contact Information

If you have questions about shipping or delivery, please contact us:
Email: service@lunvo.top
Response Time: Within 2 business days

If you would like to learn more about us, please click here to visit our About Us page.